Shipping policy
Shipping Policy
Thank you for choosing Lura Lopez! We are excited to bring your beauty essentials straight to your door. Below is our comprehensive shipping policy to ensure your experience is seamless and satisfactory.
Customs, Duties, and Taxes:
Lura Lopez is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer ( Taxes, tariffs, etc.)
Processing Time:
All orders are processed within 2-4 business days. We strive to ship out orders as quickly as possible and appreciate your patience. Please note that processing times may vary during peak seasons or promotions.
Shipping Methods:
We offer a variety of shipping options to meet your needs, including standard, expedited, and international shipping. The available options will be provided to you at checkout.
UK: Standard: 2-4 business days
EU: Express International: Typically takes 2-7 business days.
Standard International: Delivery times vary by destination and may take 2-11 business days
International: Express International: Typically takes 2-7 business days.
Standard International: Delivery times vary by destination and may take 2-11 business days
Shipping Rates:
Shipping costs are calculated at checkout based on your location and chosen shipping method. We offer free standard shipping on orders over £50
Order Tracking:
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s journey online.
Shipping Restrictions:
We currently ship to [ EU, Uk, United States. If you’re located outside our shipping areas, please contact us at urhalopez@gmail.com for potential solutions.
Damaged or Lost Packages:
If your order arrives damaged or you believe it has been lost in transit, please contact our customer service team at urhalopez@gmail.com. We will work with you to resolve the issue promptly.
Changes to Shipping Policy:
Urha reserves the right to update or modify this shipping policy at any time. Any changes will be reflected on this page, and we encourage you to review our policy regularly.
Thank you for choosing Urha, where beauty meets individuality! If you have any additional questions about shipping, feel free to reach out to our customer service team at urhalopez@gmail.com.